I worked at a major insurance company ages ago and we got a new COO who wanted to meet with all the different departments and get to know what we all did. I'll never forget he asked a question about why we handled certain claims the way we did. A Claims supervisor answered, "Because that's the way it's always been." The COO immediately came back with, "Just because that's the way it's always been, doesn't mean that's the way it has to be and we're gonna change that."

And he did -- so will you, Sis.